Frequently Asked Questions
Ordering
Can I mix and match Cookie Vibes?
Yes! Choose your 4-Pack, 6-Pack, or 12-Pack and mix and match from the Cookie Vibes currently available.
What box sizes do you offer?
We currently offer:
- Vibe Box 4-Pack
- Family Vibe 6-Pack
- Celebration Vibe Box 12-Pack
How do I submit my flavor choices?
Select your box size and follow the flavor-selection instructions shown on the product page. Only flavors available for the current Vibe Drop may be selected.
Can I order individual cookies?
Our online store currently focuses on Cookie Vibe boxes rather than individual cookies.
Preparation and Freshness
Are the cookies freshly baked?
Yes. Our cookies are prepared in small batches and freshly baked with care for each order.
How are the cookies packaged?
Each cookie is individually wrapped to help preserve softness and freshness.
How long does it take to prepare an order?
Processing times may vary based on the current Vibe Drop and order volume. The estimated turnaround time will be displayed on the website before checkout.
Shipping and Pickup
Do you offer shipping?
Yes. Shipping is available for eligible orders and locations.
Is local pickup available?
Yes. Local pickup is available in Battle Creek, Michigan. Pickup instructions will be provided after the order is confirmed.
Will I receive tracking information?
Yes. When a shipped order is processed, tracking information will be sent using the contact information provided at checkout.
Storage and Allergens
How should I store my cookies?
Keep cookies sealed at room temperature for short-term enjoyment. For longer storage, place the individually wrapped cookies in the freezer.
Can the cookies be reheated?
Yes. Remove all packaging before gently warming your cookie. Detailed instructions will be available in our Cookie Care Guide.
Do the cookies contain allergens?
Our cookies may contain or come into contact with common allergens, including wheat, milk, eggs, soy, peanuts, and tree nuts. Customers should review the product label and ingredient information before consuming.
Special Orders
Do you accept large or event orders?
Large and event orders may be available depending on the date, quantity, flavor selection, and production schedule. Please contact us before placing the order.